Governance & data methodology

Your agent. Your rules.

AI agents only work when they operate within clear, agreed boundaries. Here is exactly how we build, govern, and maintain every 404 Human Found agent — and what we need from you to make it excellent.

Phase 01

You provide your knowledge

Business name, services, hours, location
Pricing tiers and product catalog
Frequently asked questions (FAQs)
Team structure and who handles what
Booking / appointment policies
Brand tone and communication style
We provide a structured intake template. Most customers complete this in 1–2 hours.
Phase 02

We define the agent's scope

What the agent can handle autonomously
What triggers a human handoff
Escalation paths (urgent, complex, sensitive)
Topics the agent will not engage on
Language and tone guidelines
Fallback responses for unknown inputs
You approve all scope rules before the agent goes live. Nothing is ambiguous.
Phase 03

Data governance is established

All data stored in your Firebase Firestore
Only you and authorized team members can access it
No data shared with third parties
Transcripts retained for 12 months by default
You can export or delete data at any time
Role-based access for your staff
Security strategy available via quon.tech for businesses with elevated compliance requirements.
Phase 04

Ongoing governance

You receive a full admin portal with every interaction
Monthly knowledge base reviews (Pro+ plans)
You can update scope rules at any time
Agent performance report every 30 days
Clear process to escalate or flag issues
Human override available at any time
You are always in control. The agent works for you, not the other way around.

Governance principles

Four principles that guide every agent we deploy.

Transparency first

Every agent decision can be explained. If it handled something, you can see exactly how and why.

Escalation clarity

The agent never guesses on complex topics. When in doubt, it collects information and routes to a human.

Data minimization

We only collect what's needed to serve the customer. No unnecessary data captured or stored.

Audit trail

Every interaction is logged with timestamp, channel, sentiment, and outcome. Nothing disappears.

Need a deeper security strategy?

Through our partnership with quon.tech, we can help your business define a complete security and compliance framework — from data classification to incident response planning.

Your AI agent is ready to deploy

Stop making customers
wait.

Book a free demo and see your AI agent live — handling real conversations, booking appointments, and automating workflows across every channel your business uses.

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$249/mo + $500 setup · No contracts · Cancel anytime